Green Room

Fix · Webex on a Mac

Webex audio not working? Hear your meeting again.

Webex picks separate devices for the speaker and the ringer, so one can work while the other is silent.

Quick check first: Play a tone on the free speaker test. If you hear it, your speakers work and the fix is in Webex (steps 1 to 3). If not, start with the Mac checks.

Fix it in Webex

  1. Pick the speaker in Webex.Click Settings in the sidebar, then Audio, and choose your speaker. Raise its volume there too.
  2. Test it.Click Test next to Speaker. In a meeting, use Audio options › Audio Settings.
  3. Check the ringer.Webex has its own ringer device. If calls don't ring but meetings play fine, set the ringer to the speaker you're near.

Webex in a browser

Webex's help says to check that your browser tab isn't muted, and that speakers or headphones are connected and on.

Then check your Mac

If Webex looks right and the sound still doesn't work, go through these in order.

  1. Check your Mac's output.Open System Settings › Sound and click Output. Select the speakers or headphones you're listening on, raise the Output volume, and make sure Mute is off.
  2. Reconnect Bluetooth headphones.AirPods can switch to your iPhone or iPad when you use it. Connect them to this Mac from the Sound section of Control Center or Bluetooth settings, then pick them again.
  3. Reconnect wired speakers.Unplug USB speakers or a headset and plug them back in, or try another port. A display with speakers can take over the sound when you plug it in.

Test it outside Webex

The free speaker test runs in your browser, with nothing to install. If your sound works there, your Mac and the hardware are fine, and the fix is in Webex's settings above.

Speaker testLeft, right, and a sweep to check every speaker. Webcam testLive preview, resolution, frame rate, and lighting. Microphone testLive meter, then hear yourself back.

On a Mac? See where Webex's sound is really going.

Green Room shows which app has each speaker open, and warns you when Webex is playing somewhere that isn't your setup. When AirPods drop into call mode, it tells you and offers your Mac's own mic so the sound comes back. One click puts your setup back. Free, with no account.

Download free See how it works

Questions

Why can't I hear anyone in Webex?

Open Settings › Audio, pick the speaker you're listening on, and click Test. Then check your Mac's volume.

What is the ringer setting in Webex?

It's the device Webex rings on for incoming calls. It can be different from your meeting speaker.

Webex is silent in my browser. Why?

The tab may be muted. Unmute the site in your browser and check Webex's speaker setting.

Other fixes

Webex camera not workingWebex shows a black picture when it's pointed at the wrong camera, when a virtual camera gets in the way, or when macOS blocks it. Webex microphone not workingWebex and macOS both try to clean up your voice. Zoom audio not workingIf the meeting is silent, Zoom either hasn't joined audio or is playing it somewhere you aren't listening, like a monitor or AirPods in another room. Teams audio not workingSilence in a Teams meeting usually means Teams is playing to a different speaker than the one you're listening on. Google Meet audio not workingIf Meet is quiet, the sound is usually going to a speaker you aren't using, or the browser tab is muted. Discord audio not workingWhen Discord goes quiet, check whether you're deafened, which Output Device it's using, and whether one person is turned down.

See every app and device